Custom-Made Digital Service Experiences
Be brilliant and make your business unique 

Rocket science distilled into an experience
All of us are in a world packed with service choices that few of us ever really appreciate. Consider the previous time you went to the airport and travelled on a plane. You could have checked-in online and then reached the airport with your boarding pass at hand. You might have used a kiosk to print out your luggage tags. After which you passed through through security by scanning your boarding pass.

Service-design is a practice that interplays with our day-to-day life. It's not just the design of the check-in kiosk or the boarding pass, it considers the end to end service journey across all channels and touch points not only from a customer, but also from organisational perspective.
WHAT WE DO
Everything that we do at Inibus & Co orbits around the
heart and the mind of the customer

Our service design consultancy located in Dubai helps businesses become brilliant by using an integrated approach to improve existing and to innovate new digital service experiences.

What You'll Get in Return

Memorable and valuable online service experiences for customers
A stronger brand and identity
Reduced inefficiencies
Improved customer retention (loyalty)
Deeper customer relationships
Increased value to society
HOW IT WORKS
Since every project that we work on is an innovative process, we cannot predict a clear set of deliverables. Therefore, we always agree with our clients together the format that best captures the concept, in a way that is understandable and which creates a lasting impression. We believe that convincing the audience to embrace an idea is at least as critical as the quality of the idea itself. In the long run, an idea that is not used  does not have any impact in the real life world.

Service Design & Strategy

  • Design Sprints
  • Listening  to our clients and understanding the current situation
  • Vision and key messages strategy
  • Customer analysis
  • Empathy mapping
  • Persona development
  • Customer journeys
  • Business model canvas
  • Service blueprint (how an experience works behind the scenes)

Digital Invention & Creation

  • Business case (ROI) planning
  • Information architecture & user flows
  • Wireframing, prototyping and testing
  • Visual design​

Get in Touch With Us